Terms & Conditions
1. Order Processing & Payment
Orders will only be dispatched once full payment has been received and the order verified. It is the customer’s responsibility to provide accurate delivery details at the time of purchase. If incorrect details are provided, refunds cannot be offered. If the order is to be resent, this will be at the customer’s expense.
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2. Cancellation of Orders
Cancellations made at least 24 hours prior to the scheduled delivery will receive a refund, minus a $15 administrative fee.
Cancellations made with less than 24 hours’ notice will incur a charge of 50% of the total order value.
Orders that have already been prepared or dispatched cannot be cancelled.
3. Refunds
Butterflies Florist Camden complies with Australian Consumer Protection laws regarding refunds and returns. Due to the unique nature of flowers and the personal significance of each order, we invite you to contact our Customer Service team on 02 4655 4444 to discuss any concerns.
We proudly offer a 100% satisfaction guarantee.
Where appropriate, we will offer resolutions based on your situation. If a refund is approved, it will be processed once the goods are returned in a timely manner. Refunds for online or phone orders will be credited back to the original card used.
Refunds are issued at the discretion of Butterflies Florist Camden.
4. Product Substitution & Availability
Due to seasonal or market fluctuations, some flowers, colours, containers, or packaging may be unavailable. In these cases, substitutions of equal or greater value may be made, always aiming to match the original arrangement’s tone and style.
5. Disclaimer
5.1 Butterflies Florist Camden is not responsible for indirect or consequential loss arising from delays, site use, or miscommunication.
5.2 If we are unable to fulfil an order, our liability is limited to re-supplying the goods or refunding the purchase price.
5.3 We cannot guarantee continuous access to this website or that it will be free from viruses or harmful components.
6. Limitation of Liability
To the extent permitted by law, Butterflies Florist Camden and its staff, suppliers, or affiliates shall not be liable for:
• Reliance on information provided on this site
• Site access interruptions
• Data loss during use
7. Intellectual Property
All content on this website is protected by copyright. No content may be reproduced, stored, or distributed without prior written consent.
8. Use of Site
This website is intended for personal use. You may:
• Print or save content for personal reference
• Link to this site for non-commercial use
You may not use the site for unlawful purposes or in breach of these terms.
9. External Links
Third-party links are provided for convenience. Butterflies Florist Camden is not responsible for the content or availability of external sites. Use them at your own risk.
10. Legal & General Advice
Information provided on this site is general in nature and does not constitute legal, financial, or professional advice.
11. Acceptance of Terms
By using this website or placing an order, you agree to these terms and conditions. If you do not accept them, please refrain from using the site or services.